About Us
KYC Policy
International regulations, including those aimed at preventing money laundering, require online trading service providers to take comprehensive steps to verify the identities and personal details of traders. Collecting this information not only helps combat fraud, but also allows service providers to better manage risks tailored to each trader’s financial situation.
It is essential for online financial service providers to offer their services fairly and without bias to all users. Therefore, these verification measures should not prevent anyone, regardless of their financial or social standing, from becoming a registered user and managing a trading account.
We are dedicated to ensuring the highest level of confidentiality and data protection when handling sensitive personal information collected from our customers.
In line with these principles, we strictly maintain top-tier confidentiality and data security while following the guidelines mentioned above. We require everyone opening a trading account with us to provide certain information, including their preferred deposit method.
When funding a trading account, we ask that the following documents be submitted:
- Identity card – A color copy of both sides of a valid identity card (passport or driver’s license accepted).
- Proof of address – A utility bill (telephone, electricity, etc.) or recent bank statement (within the last 3 months) showing full name and address.
- Proof of payment – A color copy of the front of any new credit/debit card used for depositing into the trading account (only showing the last 4 digits, expiry date, and cardholder’s name). A color copy of the back (showing the last 4 digits and signature) is also required.
- Deposit declaration form – This must be printed, completed, and signed (by hand) after each deposit to the trading account. The form can be downloaded here.
About Us
Refund Policy
A refund will be issued in the same currency and to the same account or credit card used for the original deposit. If the Client fails to provide the Company with the necessary bank details for a bank transfer refund within 5 working days, the Company reserves the right to cancel the refund request. The bank details must be provided through an official document from the Customer’s bank, which must include the following information: IBAN/account number, SWIFT/BIC code, routing number (if applicable), Customer’s name, and bank name and address.
The Company may apply a commission on deposits and refunds to the trading account, including fees for electronic transfers made on behalf of the Client. Depending on the payment method, the fee will range between 25 and 50 euros per bank transfer, and these fees will be deducted from the transfer amount.
Refund requests must be submitted through the Company’s website. The Company is not obligated to process requests submitted by any other means.
Upon receiving a refund request, the Company will transfer the requested amount (minus any transfer costs) within seven (7) working days, after confirming that the Client meets the Company’s Margin requirements, as fully defined by the Company.
The Company may cancel the refund request if, at its discretion:
a) The remaining balance (after repayment) is insufficient to cover the open transactions on the trading account; b) The customer has not been verified by the Company. The customer is required to provide full KYC documentation (identity card, proof of address, proof of payment: front copy of the card showing only the last 4 digits, expiry date, and cardholder’s name; back copy of the card showing only the last 4 digits and the signature); c) The customer has failed to provide the Company with signed deposit statements for each deposit, along with any bonus plan/agreement (if a bonus was provided); d) The customer must submit the required signed documents within 5 working days, or the Company’s cancellation of the claim may apply.
In exceptional cases, the Company may issue a refund to the card from which the funds were originally deposited if:
a) The customer has not been verified within 14 working days of the card transaction; b) The Company identifies that a transaction was made by a third party; c) The Company determines that the customer is violating the Accepted Customer Agreement.
The Company does not charge any commission on refunds made to cards.
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